Keeping Business Audiences Engaged with Social Media

In the past several years, we’ve seen businesses adopt social media into their marketing and customer support practices. And naturally, there are still laggards. There always will be. But what about the businesses who have created presences? Now what? >>Continue reading

Article first published as Keeping Business Audiences Engaged with Social Media on Technorati.

In the past several years, we’ve seen businesses adopt social media into their marketing and customer support practices. And naturally, there are still laggards. There always will be. But what about the businesses who have created presences? Now what?

Maybe customers and online visitors heeded your social media call. Maybe you can even say that your analytics are up. Perhaps, the quality of the visits demonstrate more engagement than six months ago. But now the question we must ask ourselves is– if we built our social media presences, will they keep coming?

Maria Ogneva’s post, How to: Better Serve the Social Media Customer takes a look at how each department can “blend traditional social media to drive business goals and collaborate on a seamless customer experience.” Maria demonstrates how businesses need systems and “a flow for easy and consistent information dissemination.”

Content is key as it moves across an organization and as Maria points out businesses need to have many touchpoints with their customers, of which social media is one.

For businesses who have climbed over the social media hump, I think Maria has the right ideas when she suggests: 1) Don’t forget about the corporate website, 2) Remember thought leadership and content creation (blogging, guest-blogging, webinars, whitepapers, e-books, presentations, and videos), 3) Participate in online and offline events, 4) Monitor your social media activity for engagement, 5) Build relationships with partners, resellers, and blogger outreach.

Which customer touchpoints have proven to be most effective for your business?

Image credit: Mike Licht, NotionsCapital.com ‘s photostream

All the News Blog is Now Featured on Alltop

I’ve been a big fan of Alltop since its inception. I’m pleased to have my new blog featured on Alltop’s Social Media page and be in good company with so many fine bloggers from all over the blogosphere. Not familiar with Alltop? Check out it out.

I’ve been a big fan of Alltop since its inception. I’m pleased to have my new blog featured on Alltop’s Social Media page and be in good company with so many fine bloggers from all over the blogosphere. Not familiar with Alltop? Check out it out.

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Still Looking for the Definition: What is Social Media?

Social Media may be one of the most written about topics out there and yet what’s so interesting is that people are still looking for ways to define and implement it into our lives. Last week, Mashable asked readers to define social media and submit their answers via Twitter—which was a good idea, too, to limit the responses to 140 characters. Tweets are very effective, done nicely they make everything seem so profound!

That’s how I felt about the 20 best reader responses when I read them, which Mashable has classified with key characteristics such as: collaboration, network, conversation, sharing, etc.

I’d add to their list:Social Media is all the news fit to blog, tweet and post.

What about you? What would you add?

P.S. Tell Your Friends & Followers & Join in the Celebration of Social Media Day on June 30th!

This post was cross-published under my byline on Impressions through Media.